FAQs

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HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed, and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us

at 18000XXXXX / customercare@fourkart.com

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make a payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within India should expect to receive their orders within five (5) to fifteen (15) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and PayPal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As FourKart uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access FourKart store:

1. Microsoft Internet Explorer Version 10 onwards.

Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards.

Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards.

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

1. How do I select items to purchase?

As you browse through the FourKart Online Store, click on the "add to shopping cart" button beneath the items that you wish to purchase.

How do I know what is in my shopping cart?

When browsing through FourKart.com, simply look to the right side of the screen to see which items you have in your shopping cart. Use the arrows to move between items in your cart.

How do I remove an item from my shopping cart?

Click the "remove" checkbox and click "modify cart" to remove that item from your cart. You may also change the quantity of items to "0" (zero) to remove the item from your shopping cart.

How do I modify the quantity of a product in my shopping cart?

Click on "view shopping cart" to see an itemized list of the products in your shopping cart. Change the quantity of the item and click "modify cart" to update the contents of your shopping cart.

How do I empty out my shopping cart?

To remove items from your shopping cart click on "view cart", check the "remove" box for each item that you would like to remove from your shopping cart and then click on "update total".

How do I pay for my merchandise?

We accept Visa, Mastercard, American Express, and Discover for online orders, subject to proper authorization.

How do I know that FourKart has received my order?

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.

What is Jeppesen’s return policy and who do I contact regarding returns?

If for some reason you need to return an item to Jeppesen please email the details of your situation to: returns@jfourkart.com.

For our complete Returns and Cancellations Policy, click here.

For our withdrawal policy for consumers within the European Union, click here.

How safe is my information and credit card number?

Your information is very safe at Jeppesen.com and we take site and data security as a serious issue. The Jeppesen.com website uses 128-bit encryption to ensure that your data is secure.

With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for the new Jeppesen.com. The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within Jeppesen, or by anyone who would try to compromise the security of Jeppesen.com. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.

When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.

Can I pay off my delinquent account online?

Unfortunately, Jeppesen is not offering this option at the present time online, but we hope to be able to offer it in the future.

I'm trying to register a new account or check out and my country is not listed. Why?

If your country is not listed in the drop-down, you reside in a country that is possibly under embargo and we cannot register accounts or ship to parties residing in countries embargoed. Please contact us using the information below.

In addition, you may not see your country listed when you’re attempting to change your billing address from one country to another. If so, please contact us for assistance and we’ll gladly help you update your information.

For further information, please contact our customer support staff toll-free at 1800-300-2000 ( or +19-800-xxxx-xxxx) (toll-free outside of India).

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated charges by the companies and shipping module.

I forgot/lost my password. How do I reset it?

You can reset your password by clicking on the lost password? link in the login page.

If you have 2FA enabled, you can’t reset your password, you need to contact us at support@fourkart.com /or Call 1800 XXX to recover your account.

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